Returns & Refunds
Last updated: October 16, 2026
Returns
You can return unopened, unused products in their original sealed pouch within 30 days of delivery for a refund. For safety and quality reasons, we can't accept returns of opened pouches.
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to pay for return shipping.
How to start a return
- Email info@bluegrovebrands.com with your order number and the item you'd like to return.
- We'll reply with return instructions. Items sent back without contacting us first may not be accepted.
- For returns that aren't due to our error, return shipping is paid by the customer.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refundable unless the return is due to our error.
Orders from Amazon
Good Batch products bought on Amazon follow Amazon's return policy. Please start those returns through your Amazon account.
Questions
Email info@bluegrovebrands.com or call (561) 764-4823.